Frequently Asked Questions (FAQ) - Sunalix

Sunalix is headquartered in Cape Town, South Africa. Our physical operating address is 30 Gemini St, Brackenfell South, Cape Town, 7560, South Africa.

We offer nationwide express delivery across all nine provinces in South Africa. Whether you are located in a major urban center (such as Cape Town, Johannesburg, Pretoria, or Durban) or in a regional/rural area, our courier partners will deliver directly to your door.

Our total estimated delivery window is 4 to 8 business days:

• Order Processing: 1–2 business days (warehouse handling and packaging)
• Courier Transit Time: 3–6 business days

Once your order is dispatched, you will receive an automated tracking link via email to monitor your delivery in real time.

Sunalix is a direct supplier and online distributor of high-quality renewable energy equipment. We do not provide on-site installation services directly. We strongly recommend having all solar panels, hybrid inverters, and battery systems installed by a accredited, registered electrician or solar professional who can issue a formal Certificate of Compliance (CoC).

We supply a complete range of renewable energy hardware, including:

• High-efficiency Monocrystalline & TOPCon solar panels
• Hybrid, off-grid, and grid-tied solar inverters
• Lithium Iron Phosphate ($\text{LiFePO}_4$) battery storage systems
• Mounting rails, brackets, and roof hardware
• DC/AC cabling, surge protection devices, and electrical accessories

Yes. All solar hardware sold through Sunalix comes with original manufacturer warranties. Warranty durations vary by product type (e.g., up to 10–25 years for solar panel linear performance, and 5–10 years for premium lithium batteries and hybrid inverters). Specific warranty terms are listed on individual product pages.

We accept secure instant EFT payments, and approved online payment gateways. All transactions processed through our online store are encrypted and secure.

If you receive a defective or damaged product, or if you need to return an unused item in its original unopened packaging, you may request a return within our designated return window. Please inspect your delivery upon arrival and contact us immediately at info@sunalix.com to initiate a return or exchange.

Determining the right system capacity depends on your continuous power requirements (watts) and how many hours of backup energy you need during grid outages. Our support team is available during business hours to assist you with component sizing and product compatibility checks before you purchase.

You can reach our dedicated customer support team through the following channels:

• Email: info@sunalix.com
• Business Hours: Monday – Friday, 08:00 AM – 05:00 PM (SAST)